ACTIVATED INSIGHTS CAHPS® SURVEYS

Achieve Compliance and Enhance Your Home Health & Hospice Experience with CAHPS® Surveys

Home Health and Hospice CAHPS surveys require the care and personal connection a paper survey can’t provide.

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cahps hospice survey

What Are CAHPS® Surveys?

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys provide valuable feedback from your patients and their family members about the quality of care and services they receive. This crucial information allows you to improve service, maximize reimbursements, and enhance patient satisfaction.

Why Activated Insights for CAHPS®?

High Response Rates

With high response rates, Activated Insights’ surveys provide you viable data for local and national benchmark comparisons with other agencies.  

Valuable Feedback

Activated Insights CAHPS® phone surveys allow for greater depth of feedback, opportunities for participant elaboration, and enhanced question and answer context. Each of these benefits are invaluable when assessing performance.

Ease of Use

Enjoy ease of integration and interpretation with Activated Insights’ simple onboarding process and easy-to-read monthly reports. Receive 3-month, 12-month, state, and national average CAHPS® survey scores, as well as monthly snapshots of how many eligible surveys your agency had and how many were completed.

Real-Time Alerts

Receive alerts about positive and potentially problematic comments. Activated Insights notifies you in real-time when a respondent recognizes an employee, or if they mention litigation, medication issues, or other red-flag topics

Automatic CMS Submission

Activated Insights automatically submits your quarterly CAHPS® data to CMS, taking the burden off your shoulders so you can spend your time where it matters most—with your patients.

A screenshot shows the "My Notifications" section of Pinnacle Quality Insight. It includes options for receiving report notifications: Immediately, Daily, Weekly, Monthly, or Never. There are fields for setting email preferences and saving them, suitable for managing your hospice CAHPS survey updates efficiently.
Activated Insights Team

Why Activated Insights for CAHPS®?

Partner with Activated Insights as your CAHPS® vendor to discover how!

Improve Your Quality of Care with Activated Insights

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